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Article about online chat for site:
Save your time with our comparison of the most popular platforms: Dashly, Intercom, Olark, Drift
20 Best Live Chat Software for your Website. Live chat on the website is the best option for your online customer service and effective revenue growth. But with such a variety of services, how can you choose the one that suits your needs and fits your budget?

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In this article, we’ll give a brief review of the top 20 most popular live chat platforms and help you make the best choice for your business. Our methods of live chat research. How did we analyze and compare chatting software? Our tool review process was divided into several steps: We downloaded and analyzed each tool in real-case scenarios. We compared features, cost, and the quality of online customer service. We read existing customer feedback comments. We analyzed comparison articles to see how live chats perform once against another. Attention to Point 1: To save you time we downloaded each tool and checked all the services manually. We also got more information from online tool customers on g2, Capterra, Google Play, and Play Store. Comparison chart for a live chat software for your website. Wanna more? We’ve made the full comparison of 20 live chats, their advanced features, integrations, and pricing details in a free spreadsheet. Thanks! Now check your inbox. The best value for price live chat tools. Now let’s take a look at the list of the best live chat options that offer all the basic tools for supporting customers and making sales. All these live chat tools can be obtained for an affordable price. Dashly. Dashly tool is a conversational marketing platform with tools for customers service optimization and revenue growth. With Dashly, your team can focus on in-time communication across the entire customer journey. For whom: Due to unlimited seats, Dashly tool suits any size team in SaaS, EdTech, agencies, and consulting. We also recommend using a live chat for your online store. Dashly live chat tool features: , , , live chat, live chat, integrations with CRMs, email, messengers (WhatsApp, Viber, Telegram, etc.), and socials (Instagram, Facebook), one inbox to manage all the communication in one place, triggered live chat messages, automated replies, saved replies, channels, tags, and automated chat distribution, agent ratings and analytics to keep track of key live chat metrics, chat tool history, lead cards, team notes in the conversation history, live chat search and filters, notifications for your managers, sending files, hotkeys, audio/video calls using Zoom integration, live chat apps for web, WordPress, iPhone, Android, and Windows. access and team roles’ management. To empower your live chat and deliver the ultimate user experience, Dashly offers: to answer FAQs and route a dialog to the right team, , , , . Pricing for Dashly live chat product: from $39 per month. Its cost per month depends on the number of unique customers on your website and the add-ons you choose to include in your month plan. All of them include the live chat feature. The Conversation plan suits small businesses that connect to their first customers. If you want to level up your customer service, consider the Support plan. It includes team performance reports and automated dialog assignments. However, if you want to set up automated proactive customer engagement platform, pay attention to the Marketing plan. It gives you services for systematic interactions with your audience. Any plan includes tools for lead generation, sales automation, and customers service. What’s charged on top of that: email builder, analytics, extended knowledge base, removing Dashly branding. In Dashly, this price includes knowledge base, triggered pop-ups and emails, mobile app, A/B testing, and more than 30 integrations with unlimited seats. Dashly offers three plans with a month payment. See the full comparison. You can start with a 7-day free trial that includes all services and a limited freemium plan to try how Dashly works. The only limit is the number of emails sent per month. But you can increase that number on demand. What’s included in the basic plan per month? unlimited number of agent seats, data tracking on all website visitors, one triggered live chat message, a chatbot. Free trial: You have 7 days to test Dashly’s on your website. Dashly chat software strong and weak points. — Unlimited number of agent seats in a live chat on any plan per month, — Agent roles management, — Analytics funnels, — Friendly customers assistants, — The ability to edit messages, — Pop-ups and email marketing, — Friendly interface. — Some complex tasks may require developers’ help, but they’re always there for you, — Missing integrations with some CRMs (can be set up via Zapier), — No email assistant, — No AI. Helpcrunch. Helpcrunch offers an all-in-one live chat tool set for your website. Today, it provides numerous customers live assistance services like a knowledge base, pop-ups, and email automation. But live chat is its core product. You may also like its typing insight. They show you a sneak peek at what customers are typing before sending the message. Another cool feature of this chat software is resending unread messages to customers’ emails. For whom? Web platforms, eCom, and online businesses. It works perfectly for sales as well as for support staff. triggered live chat messages, quick replies, dialog rating, feedback forms, chat tagging, live chat translation, messages from email, messengers, and socials in one interface, mobile app. Attract customers with these 24 ecommerce lead magnets The 7 Key Email Marketing Metrics & KPIs You Should Be Tracking. How do I install it? Install the widget code to your website or integrate it with your CMS. If you have questions, you can talk to an assistant in a live chat in the admin panel. The installation of the Helpcrunch tool takes a couple of minutes. Pricing for the software: from $15 to $25 agent/month. What’s included in the basic plan? one web chat widget, unlimited chat manual messages 3 triggered live chat messages, 3 pop-ups, knowledge base medium support priority. HelpCrunch’s tool ‘Pro’ subscription start at $25 per month per team member if you’re interested in email campaigns. The plan payment depends on the number of agent seats in a live chat. The “Premium” offers a few live chat widgets. You can configure different colors, texts, and triggered live chat messages on five websites. With “Premium”, you can also send unlimited triggered messages and pop-ups and get priority support service. The trial period duration for this live chat tool is 14 days. Helpcrunch tool highs and lows: ― Easy to install on your website, ― Intuitive interface, ― Friendly support team. ― Unstable mobile app.
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