Jun 28, 2015, 04:46 PM
(This post was last modified: Jun 28, 2015, 05:11 PM by takeonzach.
Edit Reason: Because I can't proofread, apparently.
)
Whoa man, dial it back a little.
It's unfortunate you're having this issue for sure, but wanting someone to be fired, while saying that you're going to file a lawsuit, and making blanket statements about their customer service isn't going to solve or help anything.
What exactly were you lied to about? Maybe try opening a second ticket or try talking to a another customer service rep before contacting the VP. For one reason, they may be able to actually help you without escalating it. Secondly, if they can't/don't help then you'll just have a stronger case to go to the VP with. Either way it works in your favour.
Good luck
It's unfortunate you're having this issue for sure, but wanting someone to be fired, while saying that you're going to file a lawsuit, and making blanket statements about their customer service isn't going to solve or help anything.
What exactly were you lied to about? Maybe try opening a second ticket or try talking to a another customer service rep before contacting the VP. For one reason, they may be able to actually help you without escalating it. Secondly, if they can't/don't help then you'll just have a stronger case to go to the VP with. Either way it works in your favour.
Good luck
